Mobile Commerce in Hospitality Industry

Mobile Commence (M-commence) is customers using a mobile device such as mobile phone or personal digital assistants (PDA) to purchase goods or service with wireless technology.
It‘s strong recommended in the hospitality industry. Business customers can easy to use cell phone or PDA to check room price and make reservation. In the restaurant, customers can take order through mobile rather than waiting for a waiter or waitress to take order.

This technology is widely used in Japan. When you go to a restaurant there always have a electrical order machine outside, customers could take order and paid here and the machine will give you a receipt and which customer ordered information have already directly goes to the kitchen. So when the customers go into their table, their orders have already on their table. This is really save time especially for business people and also save staff. Usually there just need 4 staff in the restaurant -2 in the kitchen 2 clear the table which is totally save the money.

I have been to Austria where some restaurants use the electronic order pan in the customer table and I can purchase food and drinks by myself –all you need is just press the screen.

This technology is well accepted for the young generation but think about other customers who are not good at this area? Can you image when they go to this type of restaurant what should they do?

Reference:
http://www.imscart.com/hotel_reservation_software_article_3.htm